Have you ever had a problem with a ticket you purchased from StubHub? Perhaps the event was canceled, or the seats were not as promised. If so, you’re probably wondering how to contact StubHub to get a refund or resolve the issue. Here are a few ways to get in touch with StubHub customer service.
You can also contact StubHub through their website. There is a “Contact Us” link at the bottom of every page on the StubHub website. Clicking on this link will take you to a page where you can submit a question or complaint. You will need to provide your name, email address, and order number. You can also attach a file to your message. A customer service representative will typically respond to your inquiry within 24 hours.
Finally, you can also contact StubHub by phone. The StubHub phone number is 1-866-788-2482. You can call this number 24 hours a day, 7 days a week. A customer service representative will be able to help you with any questions or problems you may have.
Contact StubHub Via Phone
If you prefer to speak to a live representative, StubHub offers phone support. Here are the steps on how to contact StubHub via phone:
1. Locate the correct phone number:
| Purpose | Phone Number |
|---|---|
| General inquiries and order support | 1-866-788-2482 |
| Accessible support for the hearing impaired | 1-800-648-0934 |
| International support (charges may apply) | +1-310-360-2924 |
2. Dial the relevant phone number and follow the automated prompts.
3. Provide your account details or order information when prompted.
4. Wait for a customer service representative to assist you.
Hours of operation for phone support vary, so it’s recommended to check the StubHub website for the most up-to-date information.
Emailing StubHub
Reach Out to StubHub via Email
If you prefer written communication, you can email StubHub at [email protected]
Creating an Effective Email
To ensure a prompt and helpful response, consider the following tips when composing your email:
Compose a Clear Subject Line
Summarize the main reason for your email in a concise and informative subject line. For instance, you could write “Ticket Issue with Order [Order Number].”
Provide Essential Information
Include all relevant details in the body of your email, such as your order number, ticket information, and a clear description of the issue you’re experiencing. Be specific and provide as much information as possible.
| Example | Purpose |
|---|---|
| I am unable to view my tickets after purchase. Can you assist me with retrieving them? | Clear issue description |
| I ordered four tickets to a concert, but only three were delivered. Please resolve this issue. | Specific and detailed information |
Be Polite and Respectful
Maintain a professional and courteous tone throughout your email. Remember that the customer service representative you’re contacting is likely assisting multiple customers simultaneously.
Follow Up Appropriately
If you don’t receive a response within a reasonable time, consider sending a follow-up email. Be patient, as it may take some time to resolve your issue.
Reaching Out Through Live Chat
Live chat is a convenient option for connecting with a StubHub representative in real-time. To initiate a chat, follow these steps:
1. Navigate to the StubHub Help Center
Visit the StubHub website and click on the “Help Center” link in the top right corner.
2. Select the Live Chat Option
On the Help Center page, scroll down to the “Contact Us” section and click on the “Live Chat” button.
3. Provide Relevant Information
Before starting the chat, you will be prompted to enter your name, email address, and the topic of your inquiry. You can also provide additional details in the “Chat Notes” field. Once you have filled out the required information, click on the “Start Chat” button.
| Topic | Description |
|---|---|
| Buying Tickets | Questions about purchasing tickets, ticket availability, or payment methods |
| Selling Tickets | Inquiries about selling tickets, setting ticket prices, or managing listings |
| Account Management | Issues with account login, password resets, or profile updates |
4. Connect with a Representative
Once you have initiated the chat, a StubHub representative will join the conversation. You can ask your questions, provide any necessary details, and receive assistance in real-time.
Contacting StubHub on Social Media
StubHub has a strong presence on social media platforms, making it a convenient way to reach their customer support team. Here’s how to do it:
Tweet your inquiry to @StubHubSupport. The team typically responds within a few hours during business hours.
Visit the StubHub Facebook page and send a direct message. Expect a response within 24-48 hours.
Direct message StubHub on Instagram at @StubHub. Customer support may take a bit longer to respond on this platform.
Phone Numbers and Hours of Operation
For urgent inquiries, you can reach StubHub’s phone support line at the following numbers:
| Country | Phone Number | Hours of Operation |
|---|---|---|
| United States | 1-800-359-1517 | Monday-Friday: 9 AM – 12 AM EST Saturday-Sunday: 10 AM – 10 PM EST |
| Canada | 1-800-268-2009 | Monday-Friday: 9 AM – 12 AM EST Saturday-Sunday: 10 AM – 10 PM EST |
| United Kingdom | 0844 800 3061 | Monday-Friday: 9 AM – 12 AM BST Saturday-Sunday: 10 AM – 10 PM BST |
Please note that these phone lines experience high call volume, so expect longer wait times.
Contacting StubHub Using the StubHub Mobile App
The StubHub mobile app offers an easy and convenient way to contact customer support when you have questions or need assistance. Here are the steps involved:
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Open the StubHub App: Launch the StubHub app on your mobile device.
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Locate the Help Section: Tap the menu icon (three lines) located in the upper left corner of the screen. Scroll down and select “Help.”
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Select a Contact Method: Within the Help section, you will be provided with options to contact StubHub, including phone, chat, and email.
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Choose Your Preferred Method: Select the contact method that best suits your needs. If you choose phone, you will be connected directly to a customer service representative.
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Detailed Phone Contact Information:
Phone Number Availability 1-866-788-2482 Monday – Friday: 9 AM – 12 AM EST
Saturday – Sunday: 10 AM – 10 PM EST1-408-974-6874 (International) Monday – Friday: 9 AM – 5 PM EST -
Submit Your Query: Once you have selected your contact method, follow the prompts to submit your question or request.
Connecting with StubHub via Mail
For formal communication, written correspondence via mail can be an effective way to reach StubHub. While StubHub does not provide a physical mailing address for general inquiries, they do have designated mailboxes for specific purposes.
Mailing for Legal Matters
For legal inquiries or correspondence, please address your mail to the following address:
StubHub, Inc.
Attn: Legal Department
155 Bovet Road, Suite 100
San Mateo, CA 94402
Mailing for DMCA Takedown Notices
If you need to submit a Digital Millennium Copyright Act (DMCA) takedown notice, please send your correspondence to the following address:
StubHub, Inc.
Attn: DMCA Agent
155 Bovet Road, Suite 100
San Mateo, CA 94402
Mailing for Tax-Related Matters
For tax-related correspondence, please address your mail to the following address:
StubHub, Inc.
Attn: Tax Department
155 Bovet Road, Suite 100
San Mateo, CA 94402
Mailing for Vendor Partnerships
If you are a potential vendor or partner seeking to collaborate with StubHub, please contact them via the following address:
StubHub, Inc.
Attn: Vendor Relations
155 Bovet Road, Suite 100
San Mateo, CA 94402
Mailing for General Inquiries
StubHub does not have a general mailing address for inquiries. For general support and assistance, please refer to their website or other communication channels.
Tips for Contacting StubHub
There are several ways to contact StubHub, including phone, email, and live chat. The best option for you will depend on your specific needs.
Phone
To speak to a customer service representative by phone, call 1-866-STUBHUB (1-866-788-2482). The call center is open 24 hours a day, 7 days a week.
You can also contact StubHub by email at support@stubhub.com. This is a good option if you have a detailed question or need to provide documentation.
Live Chat
If you want to chat with a customer service representative in real time, you can use the live chat feature on the StubHub website. The live chat feature is available 24 hours a day, 7 days a week.
Other Tips
Here are some additional tips for contacting StubHub:
- Have your account information and order number ready.
- Be specific about your question or request.
- Be polite and patient.
| Method | Availability | Best for |
|---|---|---|
| Phone | 24/7 | Urgent questions, complex issues |
| 24/7 | Detailed questions, documentation submission | |
| Live Chat | 24/7 | Quick questions, real-time support |
Contacting StubHub for Specific Inquiries
General Inquiries
For general inquiries and assistance, StubHub provides the following contact channels:
- Phone: 1-866-788-2482
- Email: help@stubhub.com
- Live Chat: Available on the StubHub website
Ticket-Related Inquiries
For inquiries related to specific tickets:
- Phone: 1-866-668-8080
- Email: tickets@stubhub.com
Seller-Related Inquiries
For inquiries related to selling tickets:
- Phone: 1-866-668-8080
- Email: sellerservices@stubhub.com
Account-Related Inquiries
For inquiries related to your StubHub account:
- Phone: 1-866-668-8080
- Email: accountinfo@stubhub.com
Venue-Related Inquiries
For inquiries related to specific venues:
| Venue | Phone Number |
|—|—|
| Barclays Center | 1-800-745-3000 |
| Madison Square Garden | 1-800-745-3000 |
| Yankee Stadium | 1-800-745-3000 |
| MetLife Stadium | 1-800-745-3000 |
| izod Center | 1-800-745-3000 |
Obtaining Help from StubHub During an Event
If you experience any issues or have questions during an event, you can get real-time assistance from StubHub through various channels.
StubHub App
Use the StubHub app to access the in-event support feature. Tap the “Get Help” option from the event details page and chat with a customer service representative.
Phone Support
Call StubHub’s customer support at the following numbers:
| Country | Phone Number |
|---|---|
| United States | (844) 326-7829 |
| Canada | (855) 630-5104 |
| United Kingdom | 0844 826 0282 |
| Other Countries | See StubHub website for specific numbers |
Social Media
You can tweet to @StubHub or send a direct message on Twitter or Facebook to connect with customer service.
Email Support
Send an email to support@stubhub.com or use the online contact form on the StubHub website.
Venue Staff
If you are unable to reach StubHub directly, approach a venue staff member who should be able to assist you or provide contact information for event organizers.
Mobile Help Kiosk
Some venues may have designated mobile help kiosks where you can connect with StubHub staff members for immediate assistance.
StubHub Website
Access the StubHub website from your mobile device or computer to get help or manage your tickets.
Self-Help Options
Before contacting customer service, explore the StubHub Help Center for articles and FAQs that may address your issue.
Safety Concerns
In case of an emergency or safety concern, promptly notify the venue staff and call 911 or the local emergency number.
Resolving Issues with StubHub
10. Contacting Customer Support via Chatbot
StubHub’s chatbot, accessible through the Help Center, provides a convenient and real-time alternative to phone or email support. The chatbot can assist with a wide range of queries and offers quick resolution for common issues. Here’s a step-by-step guide on how to use the chatbot:
- Visit the StubHub Help Center.
- Click on the “Chat with us” button.
- Provide a brief description of your issue.
- The chatbot will guide you through the troubleshooting process.
- If your issue cannot be resolved through the chatbot, you can request to connect with a human agent.
| Contact Method | Availability |
|---|---|
| Phone | 24/7 |
| Within 48 hours | |
| Chatbot | 24/7 |
How to Contact StubHub
StubHub is an online ticket marketplace where you can buy and sell tickets to live events. If you need to contact StubHub for any reason, there are several ways to do so.
Online
- You can submit a request through the StubHub website.
- You can chat with a customer service representative.
- You can email StubHub at help@stubhub.com.
By phone
- You can call StubHub’s customer service line at 1-866-STUBHUB.
By mail
- You can write to StubHub at: StubHub, 199 Fremont Street, 7th Floor, San Francisco, CA 94105
People Also Ask About How to Contact StubHub
How do I get a refund from StubHub?
If you need to cancel your order, you can request a refund through the StubHub website. You can also chat with a customer service representative or email StubHub at help@stubhub.com.
How do I change the name on my StubHub tickets?
If you need to change the name on your StubHub tickets, you can do so through the StubHub website. You can also chat with a customer service representative or email StubHub at help@stubhub.com.
How do I report a problem with my StubHub tickets?
If you have a problem with your StubHub tickets, you can report it through the StubHub website. You can also chat with a customer service representative or email StubHub at help@stubhub.com.
